Refund policy

EXCHANGES AND REFUNDS

Lisa Tibaldi Terra Mia undertakes to replace or refund any product purchased in the Online Boutique that does not conform to expectations, provided that replacement or refund is requested within 15 days from the date of delivery of the products, date established through the courier's tracking system. . To this end, the terms and conditions expressed in the General Conditions of Sale apply.

RETURN PROCEDURE

To make a return or exchange, please proceed as follows:

      • 1. Send an email to info@lisatibalditerramia.com

Specifying the Order number to which the return refers. In this way you can activate the specific return or replacement procedure on individual products, possibly specifying the reason. Indicates the collection address and a telephone number, which will be communicated directly to the courier in charge. You can also specify your preferred pickup date. Once we receive your email, we will send you an email confirming your return or replacement request, along with the return number and the documents that you need to print:

    • The receipt to be signed by the courier to confirm the withdrawal.
    • The label to be affixed outside the package;

  • In the event that the indicated collection dates do not meet your needs, at the end of the return procedure, you can contact us directly at our email info@lisatibalditerramia.com.

    • 2. Prepare the Return Package

Put the products you intend to return or replace in their Lisa Tibaldi Terra Mia packaging and place them inside the original outer packaging, from which you must make sure you have removed any labels relating to the previous shipment of the package. If the outer packaging is excessively damaged, it will be necessary to replace it with a similar one that guarantees adequate protection for the products. Carefully seal the package to ensure the protection of the contents during transport and affix the courier's shipping label.

It is necessary to make sure that the security seal and labels have not been removed from the products you intend to return. All packaging and accessories present in the package must also be returned upon receipt. The products must not show any signs of wear, use or be altered or damaged in any way. The lack of one of the previously described requirements will make it impossible to accept the return request.

    • 3. Deliver the package to our courier

Deliver the package to the courier, according to the methods and times you have defined. It is important to have the delivery receipt signed. The products must be delivered to the courier for return shipment to Lisa Tibaldi Terra Mia within 15 days of receiving the return or replacement authorization. After receiving the products and having subjected them to a thorough check by our Quality Control Staff, we will inform you of any acceptance of the return or replacement.

RETURN ACCEPTED:

  • If your return is accepted because it has passed the Quality Control, if you do not intend to make replacements, the amount will be refunded, as per the REFUND PROCEDURE below, deducting the return shipping costs which for EU countries are € 12.00.
  • If your return is accepted because it has passed the Quality Control, in the face of a request for replacement with another or other products of a lower amount than the one returned,the shipping service ofreturned will remain at your expense with a cost of € 12.00 for EU countries, will remainthe new shipment will be charged to Lisa Tibaldi Terra Mia and we will communicate the references for tracking the new delivery.
  • If your return is accepted as it has passed quality control, against a replacement request with another or other products equal to or greater than the returned amount,the return and new sending service, will be charged to lisa tibaldi terra mia and we will communicate to you the references for tracking the new delivery.

Made Not Accepted:

  • In case of non-acceptance of the return, the additional shipping costs will remain at your expense.

 

REIMBURSEMENT PROCEDURE

The credit method will follow the method used for the payment:


• CREDIT CARD PAYMENTS: the refund will be made on the same Credit Card used at the time of purchase; the time required to receive the credit varies depending on the bank.
• PAYMENTS VIA PayPal: the refund will be visible in your PayPal Account within 48 hours of receiving the refund confirmation email.

We will refund you within 14 business days from the start date of the return process to the warehouse and notify you by email. In case of orders cancelled before their shipment, the refund will be made within 3 working days from the acceptance of the request.

If your order has been shipped out of the EU, taxes and customs duties cannot be refunded by us: try contacting your customs office of reference, they may help you recover those costs.